Are there special packing or shipping requirements?
Use the product’s original box if it is available. However, you can use any sturdy, intact box for shipping. Do not include packing foam or other non-recyclable material.
Are there limits to how much I can recycle and/or return?
We do not limit how much you can recycle and/or return. However, to comply with shipping requirements, individual parcels may not exceed 61 x 61 x 61 cm or 30 kg.
For larger shipments, divide your recyclables and/or returns into multiple parcels.
What is the cost of returning empty cartridges, canisters, spools, and print engines?
Stratasys GmbH pays the cost of shipping and return of your empty cartridges, canisters, spools, print engines.
Where will I ship my recyclables and returns?
To ship within EMEA, use the link provided on Stratasys.com/Materials Recycling and Returns Program to create a DHL return shipping label.
Can I return large palletized returns?
Yes, if you have more than 50 FDM Cartridges or Canisters you can palletize them for return. Once packaged, contact logistics.emea@stratasys.com providing the following information:
- Confirm Only FDM Material Y/N:
- Company Name:
- Collection Address:
- Contact Name:
- Telephone Number:
- Measurements in cm:
- Weight in kg:
- Tail lift required Y/N:
The transportation will be arranged by Stratasys GmbH.
Can I Recycle or Return full PolyJet cartridges or waste containers?
No. Stratasys does not recycle full/partial PolyJet cartridges or waste containers. Please recycle locally according to local waste regulations.
What type of Canisters are applicable?
These are the types of packages applicable -
- Fortus Classic Canisters
- Fortus Plus Canisters
- Fortus 184 CI Canisters
- Fortus Xtend 500 Canisters
- F123 Spools
- Dimension / Fortus 250 Cartridges
- uPrint Spools
