USA & Canada
USA & Canada

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Point of Care Priority Service

Unrivaled customer attention designed around you and your patients.

POC service head

Redefining Customer Support

Putting patients first. Point of Care Priority Service* is an exclusive Stratasys service program to support pointof-care customers for better patient outcomes. It allows for faster response and resolution time so that you can focus on your patients without being concerned about the readiness of your equipment and tools.

Key Benefits of Our Service Contracts

Immediate Assistance Guarantee- Our dedicated Stratasys service technician will be dispatched within 48 hours to ensure minimal downtime and avoid impacting your surgery schedule.

Guaranteed immediate assistance  - Stratasys’ dedicated service technician dispatch within 48 hours, to ensure minimal downtime and impact surgery schedule. 

Printing continuity - Guaranteed availability of your 3D-printed parts when the machine is down, to provide the most comprehensive support for the surgical care community.

Continuity of support - A single point of contact - familiar with your equipment maintenance history, internal processes, and preferences for efficient problem resolution. 

Build your printing expertise - get the most out of your printer with training tailored to your specific needs.

*Offered only in the US for direct point of care Stratasys serviced customers. Customers with multiple printer sites should be under a Point of Care Priority contract for all relevant printers.

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