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Introducing the Dental Priority Program for Dental Labs: Uptime and Peace of Mind.

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Eric Wold March 08, 2023
March 08, 2023

By Eric Wold VP, Service and Logistics, USA 

We know that for dental labs, manufacturing uptime is of highest importance. In fact, a recent LMT survey reported that the top three features lab operators look for when shopping for a dental part production printer are accuracy, speed, and reliability/uptime.

When there are inconsistencies in the technology that powers their manufacturing, dental labs need service and repairs as quickly as possible so that they can get back to creating the parts their customers need.  

Stratasys has offered service coverage nationwide for our technology for years, with professionally-certified service engineers available to make repairs and respond to customer questions and concerns.   

At Stratasys, we’re committed to investing in the dental market to better serve dental labs and their customers. That’s why we’re pleased to introduce our new Dental Priority Program in the US, a new service specifically for dental labs created in response to our customers’ feedback.

The Dental Priority Program will provide dental labs with the highest level of production service and support for Stratasys dental printers, above and beyond what’s covered under our standard warranty.  

As a premium offering, the Dental Priority Program includes:

  • Geography-based, dedicated field technicians with advanced training and knowledge, equipped with an inventory of parts for faster repairs and proactive maintenance. 
  • Dedicated phone support for remote troubleshooting with a dental expert—without having to navigate through the service triage. 
  • Backup printing at the Stratasys facility if your production is down so you can continue ensure on-time delivery to your customers. 

The Dental Priority Program will be available for all Stratasys Dental customers in the US that are under warranty or Emerald or Diamond service contract. 

For more information, reach out to our Customer Success Team or reach out to your Sales representative.  

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