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Andreas Düvel, SIEMENS Mobility Sales Representative -Customer Service, explains: “Customers such as the SWU Verkehr GmbH see ‘availability’ as the most important asset to their business – trains and services need to be available and run constantly throughout the day in order for the transport company to be profitable. We at SIEMENS are regularly faced with this challenge, however, the ability to quickly and cost-effectively 3D print customized parts specific to customer requirements, enables clients such as the SWU Verkehr GmbH to be closely involved in the design and production of its own parts.” According to Düvel, this level of direct involvement has seen an increase in customer satisfaction.

 

“Through customized additive manufacturing we are achieving maximum customer satisfaction because the client is actively participating in the creation and optimization of its parts. This would not be possible with mass production,” he explains. Beyond offering 3D printed production parts for customers in the transport industry, SIEMENS Mobility division has expanded its business branch online, with customers able to shop for customized 3D printed parts. Customers who need replacement parts or need to make changes to existing ones can go online now, request the part they need and order to be 3D printed by SIEMENS Mobility to 3D print. This has seen the birth of an on-demand production business model, whereby customers can have part requirements met – how they need it when they need it.

3D printed armrest with three extra buttons for the control system.

“Customizing low volume production parts using FDM 3D printing has been transformational for our customer service offering, as well as our supply chain. Not only are we taking orders on-demand, 3D printing has also given us the flexibility to meet customer requirements faster with no obsolete parts created in the process.”
Michael Kuczmik, SIEMENS, Head of Additive Manufacturing-Spare Parts

Servicing customer needs with repeatability and precision.

Beyond the armrest for the driver seat, SIEMENS has supported the SWU Verkehr GmbH with the production of a housing cover for the ‘coupler’ (the cover of the link between two train carriages), while the Mobility team is currently working on developing a part for the train nose. A criterion from the SWU Verkehr GmbH was the need for an exact fit of the nose part to the train, which previous materials such as glass fiber plastics, could not provide. “Previously we used glass fiber plastics, which start to collect water when laid down for a while. This resulted in the part changing its shape, which had a dramatic effect on how it fitted onto the train,” explains Kuczmik.

 

“With our Fortus 900mc, the precision is ideal for these applications. We are 3D printing parts within one-tenth of the exact measurement of the design, which enables us to produce parts to the exact measurements desired by the customer. This is simply not achievable to the same degree through other traditional manufacturing methods.”

 

According to Kuczmik, with the team’s Fortus 900mc, SIEMENS can control and perfectly optimize part geometries as and when required by the SWU Verkehr GmbH and the transport industry. “Repeatability is key for us, as customers often need a part adapted or modernized at a later date. Our Fortus 900mc 3D Printer enables us to produce these parts exactly the same, every time, which is crucial to consistently delivering the quality of parts our customers have come to expect from us,” Kuczmik continues.

Servicing customer needs with repeatability and precision.

Beyond the armrest for the driver seat, SIEMENS has supported the SWU Verkehr GmbH with the production of a housing cover for the ‘coupler’ (the cover of the link between two train carriages), while the Mobility team is currently working on developing a part for the train nose. A criterion from the SWU Verkehr GmbH was the need for an exact fit of the nose part to the train, which previous materials such as glass fiber plastics, could not provide. “Previously we used glass fiber plastics, which start to collect water when laid down for a while. This resulted in the part changing its shape, which had a dramatic effect on how it fitted onto the train,” explains Kuczmik.

 

“With our Fortus 900mc, the precision is ideal for these applications. We are 3D printing parts within one-tenth of the exact measurement of the design, which enables us to produce parts to the exact measurements desired by the customer. This is simply not achievable to the same degree through other traditional manufacturing methods.”

 

According to Kuczmik, with the team’s Fortus 900mc, SIEMENS can control and perfectly optimize part geometries as and when required by the SWU Verkehr GmbH and the transport industry. “Repeatability is key for us, as customers often need a part adapted or modernized at a later date. Our Fortus 900mc 3D Printer enables us to produce these parts exactly the same, every time, which is crucial to consistently delivering the quality of parts our customers have come to expect from us,” Kuczmik continues.