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Contact Customer Support

Connect with the right expert

The worldwide Stratasys network includes more than 350 customer-support professionals with knowledge and technical skills in all aspects of FDM and inkjet-based 3D printing technologies.

Local support centers offer responsive, professional service in more than 50 countries and 20 languages.

Helpful Information

To get the most from customer support, please have the following information ready. If you’re troubleshooting, be near the machine if possible.

  • System model and serial number
  • Controller and workstation software build numbers
  • Detailed description of any problem you are experiencing
  • Your partner, reseller or distributor name (if contacting us via email)

For advanced troubleshooting, please provide by email:

  • System CFG file, STL and/or CMB files
  • Detailed photographs showing the issue

We’re Here for You

North America

+1 800-801-6491 (toll free)
+1 952-906-2225
Email: FDM Technology Support
Email: Polyjet Technology Support
Email: Maintenance Contracts

Europe, Middle East and Africa

For general information inquiries:
+49 7229 7772-0
Email: marketing.emea@stratasys.com

For technical support:
+49 7229-7772-644
Email: EMEA Support
Email: Maintenance Contracts

Asia Pacific

+852 3944-8888
Email: Asia Pacific Support Info
Email: Maintenance Contracts

Latin America

+1 952-906-2225
Email: FDM Technology Support
Email: PolyJet Support
Email: Maintenance Contracts

Israel

+972 74-745-4400
+1 800-350-515 (toll free)
Email: PolyJet Support

Worlwide

+972 74-745-4396
Email: Worldwide Support

RedEye Customer Support

We Want Your Feedback

Stratasys leads the professional 3D printing industry, and you have our ear. Customer feedback is welcome.

FDM Resource Center

A man pulls a tray of complex parts from a 400mc.

Owners of FDM Technology-powered 3D printers can access best practices, material safety and data sheets, product guides and more straight from Stratasys.

Access now