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Aaron Pearson
Vice President of Public Relations

FAQ on how to help.

Stratasys, along with our partners across the globe, have come together in unprecedented ways to combat the COVID-19 pandemic. We've compiled a list of FAQs below to answer any questions and guide you to correct resources. 


Q. How can I help?


There are three current ways to help:


1. Printing - We are publishing files you can print and donate to your local hospitals and care facilities at your scale. If you can print more than 100 visors and don’t have local needs, please continue reading for instructions to send to Stratasys. We will consolidate and distribute to hospitals within our network. It is imperative that supplies have all components prior to shipping to hospitals.

 

If you’re only printing one component, please send to the address listed at the bottom of this document.

 

2. Spread the word. The more people who know about this initiative, the more help and ideas we can gather. We encourage anyone and everyone to help save lives. If you know of a caregiver in need, please have them submit their request at https://go.stratasys.com/lp-stratasys-helps.html

 

3. Do you know companies that manufacture filters, plastic shields and other items currently in short supply that could be used to help? Please have them reach out to stratasyshelps@stratasys.com.

Q. Where can I find all information related to this initiative?

 

  • The details of this initiative can be found on our website https://go.stratasys.com/lp-stratasys-helps.html and will be updated as new information becomes available.

 

Q. How do I express what I am able to do to help?

 

  • Visit https://go.stratasys.com/lp-stratasys-helps.html and select how you’re able to contribute. Please use the comments field to indicate how you plan to contribute including quantities, types of printers and materials available. The process to accept your contributions and distribute is triggered by your input into this website.

 

Q. What files are available to be printed?

 

  • We are working on several initiatives. The most immediate are face shields. Designs for face masks and other medical components are being evaluated and may be shared as soon as they are available.
  • Face Shield

              https://go.stratasys.com/lp-face-shield.html


  • Face Masks

              Design is being evaluated


  • Medical Components

              Designs are being evaluated

Technologies.

Q. I can print visors. Where do I get shields? Or, I have shields, where can I get visors?

 

  • You can ship shields or visors to our warehouse in multiples of 100, and we will distribute to hospitals that have submitted requests. The shipping address is listed at the bottom of this document.

 

Q. What technologies can I use to print files?

 

  • We have tested various technologies and found that FDM/FFF, MJF and SLS technologies have successfully printed the visor.

 

Q. What Stratasys FDM Systems can I use?

 

  • Any Stratasys FDM system can be used, as long as the build tray size is 7x8” or larger.

 

Q. What materials can I use to print the files?

 

  • Please refer to the matrix below:
Matrix

Frame specs.

Q. Is the material limited to the biocompatible list on chart #9 (ULTEM 1010; ABS-M30i or PC-ISO)? Or what other material can be used?

 

  • Any materials can be used, if you are ordering more material to make visors, please order ABS-M30i.

 

Q. Is the size of the visor frame compatible with a 380?

 

  • Yes, it is compatible with a 380.

 

Q. What is the rough estimate of volume and run time for a frame?

 

  • It depends on your printing system, you can review the full estimates for day and night builds in our manufacturing package with the “Visor Production Plan Template” excel file located within the file instructions.

Q. We want to ensure the requirements are met on material, cleanliness, packaging and dimensions. Is there a source of confirmation of those requirements so we can assure we deliver proper equipment?


  •  Hospitals have their own policies as to how to disinfect. Some are choosing to bathe all shipments received in isopropyl alcohol. For packaging we are asking that you ship in bundles of 10 visors/bag and 100 visors/box. Hospitals are doing their own assembly and cleaning to minimize touch points.

Q. Do we have an FDA, NIOSH etc. spec for face shields?


  • No, the face shields are considered consumer products and not medical devices.

Q. What is the demand for medical products that Stratasys is hearing from hospitals nationwide?


  • 330,000 masks are needed each month at this time, and we anticipate this demand to continue to grow as we receive more requests for help form hospitals and care facilities. Please encourage anyone you know in the healthcare field that needs assistance to visit the site to request supplies. https://go.stratasys.com/lp-stratasys-helps.html

Q. How can I connect with other customers who are helping to see if we can partner together on this initiative?


  • We are developing a forum for cross-organizational collaboration and will send the invite out as soon as it is available. We will have moderators who will help answer questions and provide guidance on this forum.

Q. Can you share my companies name when publicizing this effort? We are proud to contribute to the greater good.


  • Absolutely! Please e-mail gina.continenza@stratasys.com with your permission to use your companies name when we share the collaborative effort publicly.

Q. How do I stay updated if I am actively contributing to this initiative?


  • Stratasys will be hosting a coalition call each week. To join this call you would have already submitted your intent to help via https://go.stratasys.com/lp-stratasys-helps.html. Your e-mail address will automatically be added to the invite for this call.

Q. I have product made. Where should I send it?


  • We are asking for minimum shipment lots of 100. Visors should be packaged in plastic bags, with quantity 10 per bag. Please ship to:

MVP Logistics

Attn: Ryan Flinck - STRATASYS HELPS

14600 21st Ave N

Building #2

Plymouth, MN 55447


Q. I have more questions, who should I contact?


Please direct all questions to stratasyshelps@stratasys.com. This inbox is monitored 7 am-10 pm CT, and your question will be distributed and answered by the appropriate team. Please refrain from reaching out to direct contacts with generic information unless you have already had a dialogue about a specific topic. We are consolidating questions and will continue to update this document to keep you well informed.