To be green. Simply follow our Recycling + Returns Instructions to return or recycle your used cartridges, canisters, spools, print engines and containers for return or recycle. We make it easy to be responsible!
Look for this symbol on your Stratasys packaging to ensure your items are recyclable.
What can I return?
What can't I return?
For shipping from Canada, please contact our Recycling Support Team. We apologize for any inconvenience.
1. Fill out your contact and product return information using the form on this page.
2. Place the canisters, cartridges and spools you are returning in a box.
- Maximum shipping weight is 70 lbs (32kg) per box.
- Maximum box size is 30 x 24 x 24 inches. (760 x 610 x 610 mm).
- This system will notify you if you exceed the weight limit. If this happens, reduce the number of items shipped and return to this page to create another shipping label for remaining items.
3. Returning three to five units:
- Bundle a minimum of three and up to five original boxes. Tape them together securely.
Returning six or more units:
- If returning six or more units, you will need to provide your own box for shipping or create separate bundles. This box still may not exceed 30 x 24 x 24 inches (760 x 600 x 600 mm) and 70 lbs. (32 kg).
4. Click Submit to print return shipping label. (Note: Your shipping label will open a new window. Print these.)
For Canada: Click Submit and a new browser page will open. Here you can print the return shipping label* and the commercial invoice* (note: a total of 3 copies of the commercial invoice are required for Customs purposes).
*Alternate method for printing labels and commercial invoices: The email address entered when submitting the recycling request receives an automatic reply containing a PDF copy of the commercial invoice and link to the FedEx label. You may find it is easier to print the required documents from this email.
5. Place return label on box.
For Canada: Make two additional copies of the commercial invoice. Place return label and international shipping pouch (with three copies) on box.
*For large, palletized returns of 50 or more cartridges, please contact us at 800-801-6491
Frequently Asked Questions
Are there special packing or shipping requirements?
Use the product’s original box if it is available. However, you can use any sturdy, intact box for shipping. Do not include packing foam or other non-recyclable material.
Are there limits to how much I can recycle and/or return?
We do not limit how much you can recycle and/or return. However, to comply with FedEx shipping requirements, individual parcels may not exceed 600 x 600 x 760 mm (24 x 24 x 30 in.) or 32 kg (70 lbs.). For larger shipments, divide your recyclables and/or returns into multiple parcels.
What is the cost of returning empty cartridges, canisters, spools, and print engines?
Stratasys pays the cost of shipping and return of your empty cartridges, canisters, spools, print engines, and within the U.S. and Canada.
Where will I ship my recyclables and returns?
To ship within the U.S. and Canada, complete the form provided on Stratasys.com/Materials Recycling and Returns Program to create a FedEx return shipping label, and follow the instructions provided.