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Customer Support Programs

Peace of mind for your ongoing success

Stratasys and its partners offer a globally standardized, high level of service and expertise.

A post-warranty service contract means your 3D printing systems deliver top performance without worry. Stratasys offers a comprehensive range of services to bring world-leading additive manufacturing expertise to your facility.

Standard support programs

You can extend the peace of mind that comes with a Stratasys warranty, long after that warranty is up. Purchase a service contract and get predictable, reliable performance all year — with no effort or planning on your part.

The globally standardized Stratasys service contract includes:

Software updates

You benefit from new versions of Stratasys software when they are released, enhancing your system functionality and reliability.

Preventative maintenance

Our preventive maintenance is designed to proactively ensure your system performance at all times. Preventative maintenance includes wearable consumable hardware installation and calibration.

Parts and labor

Stratasys holds a wide inventory of parts in all regions and within our resellers, ensuring rapid response when a part is needed. Our professional team of engineers provides on-site labor when you need it, from representatives near you.

Terms may vary due to non-working days, geographic limitations and holidays.

Response center

Our response center is staffed by highly qualified technical specialists trained in diagnostics and troubleshooting procedures, significantly speeding response to your service needs. Escalation procedures are in place if needed to resolve technical problems.

Basic and advanced training

Our knowledgeable, experienced trainers offer education for new operators — onsite or at our local facilities. Additional advanced courses are also available to maximize your printer performance, including customized help for your application.

Terms may vary due to non-working days, geographic limitations and holidays.

Priority service

With priority service, we guaranty onsite response time, ensuring your printer availability as deemed by your operation.

Terms may vary due to non-working days, geographic limitations and holidays.

Contact your local service provider to see if an annual service contract is right for you.

Professional services

Optional professional services match world-leading 3D printing expertise with your specific needs. Your reseller can connect you with Stratasys consulting or operating services.

Consulting

Stratasys experts in additive manufacturing are ready to evaluate and optimize your process, even if our technology is only one part of your workflow. Get customized advice on how to save time and cost while growing your business.

Operating services

Eliminate down time, even when staff changes or absence mean your operator is unavailable. Contact your local Stratasys representative for professional operating services to maintain great performance, without headaches, when you need it most.

Special pricing for educators

For schools, universities and research facilities, Stratasys offers education packages with special pricing. Our education experts can help you find the right solution for your needs. For more information, contact an expert in 3D printing for education.

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