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Find a wide range of information on how to use Dimension 3D Printers and Fortus 3D Production Systems. Get white papers and case studies detailing how our users benefit from FDM technology, see a live demo at a trade show or learn more at a webinar.

Help and Customer Service

The Americas and the Pacific Rim
Telephone Support (0700 - 1700 Central Standard Time)
+1 800-801-6491 Option 1 (Telephone)
+1 952-906-2225 Option 1 (Telephone)
Fax: +1 952-906-2250
Request Support Online


Europe, Middle East and Africa
Telephone Support (0800 - 1700 CET, Stratasys Germany Office)
+49 (69) 420 99 4334
Fax: +49 (69) 420 99 4333
Request Support Online


For Support outside of European Working Hours:
+1 800-801-6491 Option 1 (Telephone) (1700 - 2300 CET, Stratasys U.S.)


Consumable Orders
+1 800-801-6491 Option 2 (Telephone) 
Submit supply/consumable questions online


Customer Feedback
Give us your feedback online


Please have the following available when contacting customer support:
- System Model - System Serial Number
- Controller and Workstation software build numbers - Detailed description of the problem you are experiencing
- Try to be at the machine for troubleshooting, if possible


If contact customer support via Email, please provide:
- System Model - System Serial Number
- Your Name - Your Telephone Number
- Reseller or Distributor Name
- Controller and Workstation software build numbers
- Detailed description of the problem you are experiencing


For Advanced Troubleshooting (Provide by Email):
- System CFG file - STL and/or CMB files
- Detailed photographs showing the issue